In this era of missteps, rising costs, cutbacks, and questionable customer service that has plagued the airline industry, surprisingly there are some airlines that strive to put the customer first in creating relaxing and luxurious accommodations for travel in the sky. I will briefly review a few major airlines in different parts of the world who offer award-winning service and products.
Continental Airlines offers the program “EliteAccess Travel Services.” This program is designated for Elite members, First Class, Business Class, Ejecutiva Class, and Full fare economy travelers. Customers receive Elite Access check in, Elite Access boarding privileges, Elite Access baggage handling, and finally “No Middle Seat Guarantee.”
The President’s Club Lounge is another product in which Business Class, First Class, International Business Class, and Sky Elite Plus customers can enjoy personalized service, comfort and privacy in between flights. Customers can entertain two friends or business associates, or a spouse and have access to over sixty lounges worldwide. Amenities provided include; beverages, light snacks, high speed internet, fax machines, and photocopy machines.
Singapore Airlines is definitely in a class by itself. Singapore Suites, a class exclusive to their A380 fleet offers comfort, elegance, and high-end luxury. First of all travelers can enjoy their own personal suite. The seating itself is hand-stitched, 35 inches across and adjustable, or if you wish to lie down you can try the stand alone bed complete with linen and pillows. Suites also come with full size wardrobes, large dining tables, and everything required to take care business in the sky. Dining menus are created by the Singapore International Airlines Suites and to compliment the gourmet meal, the finest wines are offered.
Amenities offered to customers include: signature turndown services, Ferragamo toiletries, stylish restrooms, and full-sized mirrors. Last but not least the suite is equipped with a state of the art entertainment system. Customers can enjoy a choice of 100 movies, 180 channels, games, language courses, and office software on a 23 inch widescreen LCD monitor.
Lufthansa provides comfort, accessibility, and ease for business travelers to get some work done.
What really sets this airline apart; however, are the dining options. Award winning chefs create culinary masterpieces from around the world for both First and Business Class travelers. Some menu items may include; Peking Duck encased in mango, or a mushroom salad with walnuts and guinea fowl. To compliment your meal Markus Del Monego, world renown sommelier, works with Lufthansa every two months to create the perfect wine list. Special meals are also created based on diet, religious beliefs, and physiological reasons.
Qatar Airlines was the first international airline to introduce digital satellite TV on their planes. Even before they board, First Class travelers are treated to the Premium Terminal First Class Lounge in Doha where they have the option to soak in a Jacuzzi , enjoy spa services, or sleep and shower. First Class travelers also enjoy an increased baggage size allowance and a chauffeured arrival or departure from the airport terminal in a BMW “7 series.” While on the plane travelers can enjoy a ten course meal as they sit comfortably in the First Class Lounge. Business Class Accommodations aren’t exactly shabby. Travelers can enjoy a 180 degree flat-bed seat, a foot rest with 8 in-seat massage settings, and an in-seat power supply.
Lan Airlines features a new state of the art on board entertainment system. In addition to the wide range of channels and television programming, travelers also have an expansive music library to enjoy. LAN VIP Lounges offer exceptional business accommodations with the latest technologies, bathrooms with shower service, and televisions with cable.
Finally as a budget traveler, I am not going to leave out one of the best airlines known to pamper the economy class. Europe’s Easy Jet provides their customers with a beautiful lounge to enjoy complimentary refreshments and facilities and equipment to business travelers. Lastly, there is no weight limit on hand baggage and seating is on a first come, first serve basis. N America’s Jet Blue also gets honorable mention for comfortable seating, in-flight entertainment, and great service provided by Jet Blue employees.